Appearance
Plans, trial and your subscription
The Billing page is where you start a plan, check your subscription and cancel it. Open it from Settings > Billing. Nexus charges you through your Shopify bill, and you approve each charge on Shopify's own page.
This page does not state any price or allowance. The plan cards on the Billing page always show the current values.
Who sees Billing
The Billing tab is in Settings. If your billing is managed outside Nexus, the tab does not appear. Settings then opens General instead, and billing changes are not available in Nexus.
If your Nexus account team manages your subscription, Nexus hides the plan cards and the Buy More button. The page then tells you to contact that team to make changes.
The trial
A banner at the top of the app tells you where you are in the trial.
| Your state | What the banner says | What you can do |
|---|---|---|
| On a trial | The banner shows that your trial runs and how many days are left. | Select View plans to open Billing. |
| Trial ended | The banner tells you that your trial has ended. | Select View plans, or Connect your store. |
| Before you start a trial | The banner offers to start your trial or to show you a sample store first. | Select Start free trial, Connect your store or See a demo. |
Start free trial appears only when a trial is still available to you. When none is left, the banner shows View plans instead.
The Billing page repeats the countdown. After the trial ends, the page shows See plans. It scrolls to the plan cards.
Choose a plan
Scroll to Choose a Plan. Each card shows the plan name, its price and what the plan includes. The cards always show the current values.
When annual billing is available, a Monthly and Annual toggle sits above the cards.
Subscribe
- Open Settings > Billing.
- Choose the interval, if the toggle is visible.
- Select Select Plan on the card you want. The button reads Opening Shopify… while Nexus sends you to Shopify.
- Review the charge on Shopify's approval page.
- Approve the charge, or cancel.
WARNING
Approving the charge starts billing at once. If you cancel on Shopify, Nexus shows No changes made. and your current plan stays the same.
After you approve, Nexus shows Finishing up with Shopify… for a few seconds. Then a green message confirms You're on the (plan name) plan. You do not need to refresh the page.
| Message | What it means | What to do |
|---|---|---|
| No changes made. | Shopify did not approve the subscription. You are not charged. | Pick a plan again when you are ready. |
| We're still confirming your plan. | Shopify has not finished processing your approval. | Select Check again. You are not charged twice. |
| We couldn't confirm your subscription. | Nexus could not confirm the result with Shopify. | Select Try again. If it keeps failing, contact support. |
| Didn't get to Shopify? | Your browser may have blocked the redirect. Nothing is charged. | Select Continue to Shopify. |
Check your subscription
The Current Plan card shows your plan name, the price per month or per year, and a status badge: Active, Pending, Frozen, Declined, Expired or Cancelled.
Change or cancel your plan
To change plans, select Select Plan on another card. You approve the new charge on Shopify the same way.
To stop your subscription, select Cancel Plan on the Current Plan card. The button appears only while the status is Active.
WARNING
Cancel Plan does not ask you to confirm. Select it only when you want to cancel.
Cancelling takes effect at once, and the status changes to Cancelled.
Demo Mode
In Demo Mode the Billing page is read-only. The plan buttons, Cancel Plan and Buy More are disabled. The trial banner does not appear. See Demo Mode and sample data.